Service Support & Warranty
Certified protection
All equipment supplied by Aesthera Group is covered by the official manufacturer warranty. The warranty is valid internationally and confirms originality, certification, and compliance with medical standards.
Certified service
Maintenance and repairs are carried out strictly according to manufacturer standards — ensuring safe and stable equipment operation.
Technical and clinical support at every stage
Our team assists with setup, operation, and procedure optimization. You receive real support from specialists who work with the equipment daily.
Official Warranty Protection
All devices are supplied with a manufacturer warranty confirming authenticity and compliance with established standards.
What the warranty covers:
- Manufacturing defects
- Failures under proper use
- Malfunctions confirmed by service inspection
Warranty conditions may vary depending on model and configuration.
What is not covered by the warranty:
- Violation of operating rules and any modifications
- Natural wear and tear
- Service and repairs outside authorized service centers
Service and Technical Maintenance
Reliable equipment operation
- Service by certified specialists
- Only original spare parts
- Prompt diagnostics
- Scheduled maintenance
How Service Support Works
-
Request submission
Problem description. -
Diagnostics
Assessment and action plan. -
Repair or replacement
Via authorized service. -
Return to operation
Testing and startup.
Clinical and Technical Support
Support at all stages of operation:
- Procedure optimization
- Equipment setup
- Clinical recommendations
Frequency Asked Questions
Here is everything what you interesting in!
What payment methods are available?
Various payment methods are available. Detailed information is provided in the "Payment" section.
How is delivery carried out?
We organize worldwide delivery (except for russia and belarus), providing a full logistics process.
Who performs installation and setup of the equipment?
Installation and setup are carried out by our engineers with full support at every stage.
Is training on equipment provided?
We provide both practical and theoretical training. Specialist on-site visits are possible, as well as training for your staff at our centers.
Is there a warranty on the equipment?
All equipment comes with a 12-month warranty. Post-warranty service is available. More details in the "Services" section.
Is technical support provided?
We provide continuous technical support and service, including repairs after the warranty period expires.
Can consumables and spare parts be purchased?
We offer certified consumables and spare parts fully compatible with the equipment.
Where can the equipment be viewed?
The equipment is available in various countries and cities. By prior arrangement, we can organize a presentation for you. Details in the "Showrooms" section.
Need a Consultation?
We provide modern solutions for clinics and beauty salons. We’ll help you choose the right equipment for your needs.